Terms & Conditions

TAX:

GENERAL – Use of the Services

By accessing the site and/or registering a User Account with us, you agree to the following terms and conditions:

You and Your Access to Services

You are the person that you say you are, and you will not represent yourself as someone else, engage in any fraudulent activities and your use of the site will not violate any law. If you are assisting someone to access the site, create a User Account or otherwise use any one or more of our services, you agree that you have that person’s express consent. You must not create a User Account or access any services on behalf of another person if you do not have their express consent to do so.

You agree that your access and use of the sites and services is on a personal basis only and you will not access or use the sites and/or services for any commercial purpose whatsoever.

You acknowledge by creating a User Account that it is your intent to use our services as your tax agent for lodgement of Your Data with the ATO and that you will not use or access our sites for any other intent or purpose.

You will keep your User Account details including but not limited to your password secure and ensure that no person other than yourself accesses the site using your credentials. You are solely liable for any Loss suffered by you, us or any other person that is attributable to your failure to keep your User Account details secure.

You will notify us immediately should you believe that any of Your Data or User Account details have been compromised.

You acknowledge and agree that we may terminate your password or account or deny you access to all or part of the site without prior notice if you engage in any conduct or activities that Mobile Business Devices Pty Ltd in its sole discretion believes infringe any terms and conditions you are bound by, or any other behaviour deemed inappropriate for continued access.

You acknowledge that we endeavour to take reasonable care in preparing and maintaining Our Data on the site however we do not warrant that Our Data is up to date at all times, and we do not warrant the accuracy, reliability, adequacy or completeness of any of Our Data.

You acknowledge that we endeavour to make the site and services available at all times however we do not warrant that this will be the case, nor do we guarantee that access to the site will be uninterrupted.  We will be required to run maintenance on our site and services from time to time which will result in the site or services being unavailable. We will not be liable to you for any Loss arising from your inability to access the site or services at any time.

You acknowledge and agree that we have no responsibility for the accuracy or availability of information provided by linked sites. Links to third party sites do not constitute an endorsement. By clicking on a link, you may be directed to third party sites or services. We are not liable for any Loss suffered by you attributable to using or following any link on our sites or any services offered by a third party on our sites. You accept and authorise that we will monitor your use of the site and our services and may use information relating to your use to tailor products or services to you. Please refer to our Security and Privacy Policy for further information.

Your Lodgements

You must ensure that all of Your Data is complete and accurate at all times during the term of your use of the services.

You cannot assume that your Lodgement has been lodged with the ATO until you receive confirmation from us that Lodgement has been lodged with the ATO.

You acknowledge and agree that on completion of any Lodgement, the terms set out under the heading Payment and Refunds Terms will apply and you will be Liable to pay our Fees.

You are solely responsible for ensuring that any Lodgement complies with your obligations to the ATO at law.

You acknowledge that we are relying on the completeness and accuracy of Your Data, and if Your Data is not complete and accurate at all times, we may be unable to provide services to you, may refuse to provide services to you, or may report you to government authorities if we are required to do so.

You warrant that you have all supporting evidence required at law to support your Lodgement. You acknowledge that the mere entry of Your Data in your User Account will not substitute your obligations at law.

You must retain a copy of all of Your Data that has been entered through the site, including but not limited to your Lodgements, together with supporting evidence as required by law.  We will not be liable to you for any Loss suffered by you attributable to your inability to access or obtain copies of any of Your Data.

Pursuant to our obligations under the Australian Consumer Law, we will deliver our services in a reasonable time period. You acknowledge that any estimated timeframe advertised or disclosed by us for receipt of a refund by you or the processing of your Lodgement with the ATO is not guaranteed or warranted. All Lodgements are subject to review by us and the ATO and delays may occur in the review process.

ATO refunds may be delayed for a number of reasons such as but not limited to inability to contact you for further details, ATO analysis and matching of reported information, occupation driven reviews, identity and fraud detection as well as details of focus within the current ATO compliance program.

You agree that by selecting to submit Your Data to us this constitutes the authorisation for us to act as your tax agent and that you are requesting and authorising us to lodge your Tax Return with the ATO. You submit that Your Data is true and correct and that by selecting to submit Your Data to us for review and lodgement constitutes an electronic signature to this effect.

You agree that our review, if any, of Your Data does not make us liable in any way for any inaccuracies, deficiencies or errors in Your Data or Your Data being incomplete. You remain solely liable for such matters and any Loss suffered by you attributable to such matters.

Return Not Necessary and Other Outstanding Tax Return(s)

By registering and providing your TFN and ID to One Click Life, you agree to remain up to date in your tax lodgements.

Failing to lodge and having outstanding / late Tax Returns with the ATO may incur you penalties. If you have lodged with us, we will highlight if you have outstanding Tax Return(s) with the ATO.

If you have outstanding 2016, 2017, 2018, 2019 or 2020 Tax Returns to lodge with the ATO;

  • With $0 refund/payable, we will inform you through email, SMS, case or phone call advising what outstanding Tax Return(s) you have. After (3) attempts or more we will lodge the outstanding Tax Return(s). 
  • With a refund, we will inform you through email, SMS, case or phone call advising what outstanding Tax Return(s) you have. After three (3) attempts or more we will lodge the outstanding Tax Return(s).
  • With a payable, we will inform you through email, SMS, case or phone call advising what outstanding Tax Return(s) you have. After (3) attempts or more we will issue an invoice and once paid lodge the outstanding Tax Returns(s).

Fee schedule for late lodgements as follows:

Tax position Cost of lodgement per yearAmendment Lodgement process
Nil return or return Not Necessary $29 if refund over >$29 deducted from the refund $29 if refund under $29 invoicedFreeAfter three (3) unsuccessful attempts via email, SMS, case or phone call. 
Refundable >$99$99 deducted from refundFreeAfter three (3) unsuccessful attempts via email, SMS, case or phone call.
Refund <$99The greater of <$29 – $99 deducted from refund if refund under $29 invoicedFreeAfter three (3) unsuccessful attempts via email, SMS, case or phone call.
Payable$99 upfront includes the establishment of a payment plan$99After three (3) unsuccessful attempts via email, SMS, case or phone call.

This will ensure that you are up to date with the ATO and help reduce risk of the ATO imposing you with penalty fees for failing to lodge. See below for the ATO penalty charges.

YearATO failure to lodge penalty ($)
20201110
20191110
20181050
2017900
2016900
2015850
2014850
2013850
2012550

If you need to alter a Tax Return lodged through One Click Life in future, we will complete an amendment for you with the ATO (limited to 2 years from date of the original lodgement).

Our Data

You acknowledge that Our Data is provided as a guide only and is general in nature. Our Data has not taken into account any of your specific circumstances unless it expressly says otherwise. You must not act in reliance on any of Our Data that is general in nature without making an independent assessment of same.

We will not be liable to you if you choose to rely on Our Data without obtaining independent advice in relation to its application to your specific circumstances.  You acknowledge that nothing contained in Our Data constitutes accounting or financial advice.

You acknowledge that nothing in this agreement is intended to give you any intellectual property rights to any of Our Data or any other intellectual property rights held by us. To the extent required to access the services, we give you a royalty free licence to use our intellectual property. On ceasing to use or finalising the use of any service requiring such a licence, the licence shall immediately come to an end.

You will not attempt to violate the security of our sites. This includes any attempts to download or reverse engineer any of Our Data, propagate malicious programs or viruses, use any crawling devices, use any robots or interfere with the operation of our systems or sites in any way.

Your Liability to Us

You will be liable to us for any Loss we suffer attributable to your access or use of the sites or services or any breach by you of these terms and conditions.

Our Limitation of Liability

Please refer to the clause headed “Our Refund Policy” for information on the limited scenarios in which a refund may be payable.

This section “Our Limitation of Liability” has priority to any other provision of these terms and conditions or any policy incorporated into these terms and conditions.

Your use of our services and sites is at your sole risk.

To the maximum extent permitted by law we expressly disclaim all warranties, guarantees and representations implied at law. We will not be liable to you for any Loss arising from your use or access to our sites or services whatsoever and howsoever arising.

To the extent that notwithstanding the foregoing, we are found to be liable to you, you agree that our maximum liability to you shall be, in our discretion: –

  • a redelivery of any service; or
  • a refund of Fees paid by you to us.

You agree that we can suspend or cease acting for you or providing you with access or use of any services at any time if you breach a term of this agreement or we are of the opinion that we are unable to maintain a relationship of trust and confidence with you.  We will not be liable to you if we choose to do so.

Governing Law and Policies

These terms and conditions (and incorporated policies) comprises the entire agreement between you and us. It replaces all previous agreements whether oral or in writing.

You acknowledge and agree to be subject to all relevant policies that we publish on our sites from time to time and that same are incorporated into these terms and conditions on publication.

This agreement is governed by the laws of Western Australia, and you agree to submit to the exclusive jurisdiction of the Courts of Western Australia.

We may update our terms and conditions at any time by providing you notice (either by email, text or on our sites). If you continue to access or use our sites or services after receiving notice of an update to our terms and conditions, you will be deemed to be bound by the updated terms and conditions.

A failure or delay by us in enforcing our rights against you shall not be deemed a waiver of those rights.

PAYMENT & REFUNDS:-

General Details:

You agree to pay all Fees in accordance with these terms and conditions.

We will charge you our Fees for all services used by you. Our Fees are payable on the earlier of completion of the service (the subject of the Fees) or Lodgement.

A schedule of our Fees payable for services will be available on our sites and will be updated from time to time. The schedule of Fees current at the time of access or use of a service shall be applicable to you. We may update our Fees from time to time and will publish the current schedule of Fees on our site. You will be liable for any increase in our Fees if you use or access a service after the amended schedule of Fees or has been published on our site.

You acknowledge that if we are unable to recover the Fees owed by you, we are entitled to pursue all reasonable means in order to claim what is owing to us and all costs incurred by us (on a full indemnity basis) related to the activity of fee recovery will be payable by you on demand. You authorise us reporting your bad debt to credit reporting agencies.

We may provide options for payment such as credit card, Paypal, direct debit and other options from time to time. You are liable for any transaction costs charged by the merchant to process your payment type.

Upon purchase of a service, you may be asked by the merchant or gateway service provider to supply certain information, including credit card or other payment mechanism information. You agree not to hold us liable for any Loss incurred by you as a result of using the merchant or gateway service provider via our site. You agree that all information you provide any merchant or gateway service provider through the site for purposes of making payment for services will be accurate, complete and current.

For 2021 individual Tax Returns if you select express lodge an accountant will review your Tax Return and lodge within 12 hours if compliant, alternatively if you do nothing an accountant will review and lodge your Tax Return with 7 days if compliant. Where a refund is due the fee will be deducted from the refund.

Product Initial / Upfront cost per person per yearAmendment and Ongoing fees
Individual, Couple or Family Tax Return$99 Up-Front or deducted from refund if refund >$99$99 Up-Front or deducted from refund if refund >$99
Rental, Investor or Sole Trader Tax Return$249 Up-Front or deducted from refund if refund >$249$99 Up-Front or deducted from refund if refund >$99 
Wills$99 Up-Front Unlimited amendments first 12 months  $29 – every 12 months to store, amend and validate
Private Health Insurance$0 unlimited free quotes Premium agreed on acceptance of cover$0 unlimited free quotes Premium agreed on acceptance of amended cover
Establishment of ATO Payment Plan$99 Up-front$99 to amend ATO Payment Plan
Nil return or return Not Necessary$29 if refund over >$29 deducted from the refund $29 if refund under <$29 invoicedIf invoice is not paid it will be deferred and applied to future year(s) tax refunds

Interest

Interest shall accrue on unpaid Fees at the rate of 15% per annum calculated daily.

Fee From Refund Specifics

By using our services, you agree for us to, to the extent possible, deduct our fees from any Refund you are to receive. We refer to this as “Fee from Refund” (“FFR”). In relation to FFR, you represent and warrant to us that you expect, without qualification, to receive a Refund from the ATO and that you have no known liabilities to the ATO or any other Australian Government agencies. You irrevocably authorise us to deduct all amounts owing to us under this Agreement from the Refund before remitting the balance of the Refund (if any) to you. You acknowledge that as part of this process your Refund will be paid into our trust account, we will then deduct the amounts owing to us and then remit the balance of your Refund (if any) to your nominated bank account. You will not receive the Refund directly from the ATO.

You agree that all information you have provided in order for this process to occur is true and correct.

You acknowledge that whilst we will take every reasonable step to process the balance of your Refund within service times published on our site, we will not be liable for any delay in remitting the balance of a Refund to you.

Should:-

  • you not receive a Refund, or
  • the Refund not be of an amount sufficient to cover our Fees, or
  • we be unable to deduct all of our Fees from the Refund for any reason whatsoever;

then you will be liable for payment of our Fees (or so much of our Fees as the Refund does not cover) in full immediately on issue of the Assessment by the ATO.  Interest will accrue at 15% per annum calculated daily on overdue payments.

Nothing in this section limits your liability to us for payment of our Fees in full or Loss.

No Refund Specifics

If, for any reason not attributable to you, you do not receive a Refund and the likelihood of that occurring was not reasonably foreseeable, then you will not be liable to pay Fees to us for that service, but you will still be liable to us for any Loss we suffer as well as any other Fees payable for any other service used by you.

If you do not receive a Refund in circumstances attributable to you, or which would otherwise have been reasonably foreseeable, you will be liable to pay to us our Fees immediately on demand.

You agree that all information you have provided in order for this process to occur is true and correct.

You acknowledge that whilst we will take every reasonable step to process the balance of your Refund within service times published on our site, we will not be liable for any delay in remitting the balance of a Refund to you.

Bank Details for Refund

You agree that the bank details supplied by you are true and accurate and that they relate to the account to which you would like your Refund processed. It is your responsibility to advise us of any change in bank account details, but you acknowledge that once provided, it may not be possible to change those details.

In the event that incorrect bank details are provided as a result of user error and not One Click Life and we have made a transfer attempt of your refund, we reserve the right to charge a $30 admin fee, plus any bank charges incurred, which will be debited from your refund if received back before re-transferring the balance to you. Where your refund will not cover the admin and bank fees to resend your refund, we will request an upfront payment to cover the costs, prior to re-sending your refund.

You agree that you are solely liable for inaccuracies in bank information supplied by you and whilst we will, where reasonable, support you to recover any missing amounts resulting from inaccurate details, we will not be liable to you for any such amounts, or any other Loss attributable to the inaccurate details.

Our Refund Policy

Except to the extent required by the Australian Consumer Law, we do not provide or offer refunds of any of our Fees.

Pursuant to the Australian Consumer Law, we may be required to provide a refund to you if you cancel the services before the services are provided (for example, before completion of a Lodgement) or if there is a major failure with the services, we provide to you.

If there is a failure, but the failure is not major, then we may in our discretion determine to resolve the matter by rectifying the failure, re-providing the services to you or by offering you a refund.

The ATO’s decision to enquire, hold, delay adjust and/or audit your information is outside of our service control and does not constitute an issue with, or failure of, our services.

Please refer to the clause of these terms and conditions titled “Our Limitation of Liability” for more information on the limitations applying to our liability to you.

One (1) Hour Free Audit Protection

You agree that Audit Protection relates to audit services specific to the tax year lodged with the ATO by you utilising our services (“Audited Lodgement”) and that Audit Protection does not extend to any other tax years or lodgements.

If Audit Protection has been selected, you appoint us as your representative to liaise on your behalf with the ATO and provide guidance and support to you in relation to ATO requests related to the Audited Lodgement. You can withdraw this authorisation in writing to us at any time.

Audit Protection is limited to a total of one (1) hour of our time for the Audited Lodgement. Should you engage us to represent you for any further amount of time, additional fees will apply at no less than $220 per hour charged in 6 minute increments.

Audit Protection expires once the relevant term that the ATO require you to retain any data with reference to your Audited Lodgement is exhausted. You acknowledge that this term is generally accepted as 5 years and unless otherwise agreed in writing with us, we will consider Audit Protection to expire at the end of 5 years from the date that the Audited Lodgement was submitted to the ATO.

You are solely liable and responsible for the production of all documentation or records required by the ATO for the Audited Lodgements. You expressly acknowledge that we are not required to retain any documentation or records and will not be liable to you for any failure by us to do so.

You agree that you do not require our assistance, or no assistance is required, to deal with audit activity for the Audited Lodgement, the Audit Protection will simply expire. You will not be entitled to any compensation for any unused Audit Protection (or part thereof).

Audit Protection does not apply to any amendments to Lodgements where such amendments are initiated by you or by the ATO. It only applies to audits by the ATO.

You acknowledge that it is your responsibility to maintain your contact information with us and ensure that it is current and accurate in order for us to provide Audit Protection. We will not be liable to you if we are unable to contact you by the earlier of an ATO response date or 14 days and we have made reasonable efforts to do so using the contact information provided by you. In such circumstances, the Audit Protection will expire on the passing of the first in time to occur and you will not be entitled to any compensation for any unused Audit Protection (or part thereof).

We will not be liable to you or any third party for any penalties, fees, charges or the like that the ATO may apply as a result of their audit program and warrant that selection of Audit Protection does not equate to discharge of any liability that the ATO may deem you to have.

Other Promotions

From time to time, we may publish other promotions on our site (“Promotions”).  The specific terms and conditions, including availability periods and qualification requirements, applicable to such Promotions will be published on our site (“Promotion Terms”) during the period that the Promotion is available. The provisions of these terms and conditions shall also apply to the Promotions to the extent that they do not conflict with the Promotion Terms. If there is a conflict between these terms and conditions and the Promotion Terms, the Promotion Terms will prevail in relation to the services the subject of the Promotion.

Security and Privacy Policy

This Security and Privacy Policy applies to the sites which is operated by Mobile Business Devices Pty Ltd (ABN 17 602 368 945). (“Mobile Business Devices Pty Ltd”) under the domain name www.oneclicklife.com.au (“Mobile Business Devices Pty Ltd website”). Unless otherwise stated, all defined terms used in this Security and Privacy Policy shall have the same meaning as set out in our Terms and Conditions of Use.

Security of Personal Information

Mobile Business Devices Pty Ltd takes reasonable steps to preserve the security of cookie and personal information in accordance with this Security and Privacy Policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted).

Mobile Business Devices Pty Ltd currently uses 128 bit SSL encryption. We hold an Extended Validation SSL certificate provided by “Let’s Encrypt”. OpenSSL and the AES-256-CBC cipher. Furthermore, all encrypted values are signed with a message authentication code (MAC)

Mobile Business Devices Pty Ltd regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Mobile Business Devices Pty Ltd strives to protect such information, Mobile Business Devices Pty Ltd cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

What Tips on Security Can I Access?

See the ATO tips for protecting your personal information and for avoiding tax scams here https://www.ato.gov.au/General/online-services/online-security/

Make sure that your browser is up to date (Note: for clients running Microsoft Explorer, we recommend that you double check you have the latest updates installed to ensure a patch for previously known security vulnerabilities).

Mobile Business Devices Pty Ltd will not request you to send private and personal details via text or email unsolicited. These tools may be used by Mobile Business Devices Pty Ltd for communication and update purposes.

We use a Level 1 PCI Compliant Payment Gateway to process credit card details and payments. Mobile Business Devices Pty Ltd does not hold or store any credit card data. This is encrypted and stored in the Payment Gateway providers database who are experts in this area.

Mobile Business Devices Pty Ltd holds a current subscription to the Australian Governments’ ‘Stay Smart Online Alert Service’ which provides immediate and up to date information about the latest online safety and security risks and solutions.

Internal Security policy. We may want to make your user experience as easy as it can be on the front end but don’t be fooled – we take security seriously and as a result we have a strict internal security policy that all staff adhere to.

All correspondence with the ATO is in accordance with their required security standards.

Mobile Business Devices Pty Ltd Policies

Browser Security

We strongly encourage you to update your web browser software and computer operating system frequently.

Mobile Business Devices Pty Ltd and its site oneclicklife.com.au works on all Safari, Chrome, Firefox and Internet Explorer browsers. The security of your private information may be compromised by your own choice of software and whether you keep it up-to-date by installing the manufacturer’s/software developer’s suggested updates.

Some browsers are known to be at higher risk. Older browsers such as Internet Explorer (versions 10 and older) are out-of-date and should not be used; they should be updated immediately, and free updates are available from Microsoft.

At this time, we are not aware of any security problems relating to current versions of the Apple Safari browser, but we do caution users to download updates from Apple whenever they are available.

Microsoft Windows Vista, Windows XP, Windows 2000, Windows 98, Windows 95 and Windows 3.1 are no longer supported or updated by Microsoft, those systems are no longer receiving security updates, therefore it is generally recommended you should not use them to enter or store your private information (or at all).

Information Collected – Privacy

The main purposes for which we collect personal information are:

  •  to provide our services;
  •  to market other services to you;
  •  to maintain contact with you;
  •  to keep you informed of the services we offer and of current developments;
  •  to notify you of events, services and service offers;
  •  for administration and management purposes.
  •  to comply with government guidelines, rules and regulations

The information that we will collect about you will depend on how you use the facilities offered by the Mobile Business Devices Pty Ltd website. The type of personal information which we will ordinarily collect includes your name, home and postal address, contact phone numbers, email address, device location and identification, business contact details, email and occupation.  We may ask you for other information where it is relevant to the provision of services to you, such as bank account details, tax file numbers, assets and liability statements and other financial information.

Unless specifically necessary for us to provide services to you and you have expressly consent to us doing so, we will not usually seek sensitive information from you or about you. Sensitive information can include things like your religion, ethnicity, criminal history, medical condition and sexual preference.

If you visit an unsecure area of the Mobile Business Devices Pty Ltd website (that is, an area where you are not required to log on) to read, browse or download information, our system may record the date and time of your visit to our site, the pages viewed, and any information downloaded. However, our systems will not record any personally identifiable information.

If you decide to use one of our online services, such as our Individual Tax Return software, our system will record all information you enter during your use of the Mobile Business Devices Pty Ltd website which may include both personally identifiable information and sensitive information (as those terms are defined in the Privacy Act 1988 (Cth).

The Mobile Business Devices Pty Ltd website may also contain links to the websites of third-party providers of goods and services (“Third Party websites”). If you have accessed Third Party websites through the Mobile Business Devices Pty Ltd website and if those third parties collect information about you, Mobile Business Devices Pty Ltd may also collect or have access to that information as part of our arrangements with those third parties. We are not responsible for the storage or safekeeping of any information you input on a Third-Party website.

The Mobile Business Devices Pty Ltd website may periodically be promoted using online display advertising and remarketing tools connected with Google Analytics. Mobile Business Devices Pty Ltd and third-party vendors, including Google and Microsoft, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on individuals’ past visits to this website. This is intended to help make ads relating to this site more relevant to people who have or have not visited this website and to minimise ads displayed to people who may not need the services of this site. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ads Settings.

Mobile Business Devices Pty Ltd respects the choice of any individual to opt out of common web tracking systems and encourages concerned individuals to investigate the Google Analytics opt-out browser add-on.

Third Party websites should have their own privacy statements and those third parties are responsible for their own privacy practices.

How We Collect Your Information

Generally, we will collect personal information directly from you. This may be as a result of your submitting an online enquiry, using our site or otherwise providing us with your personal information.

Sometimes it may also be necessary for us to collect your personal information from a third party, or from a publicly available source however we will only do that when it would be reasonable to expect us to do so, or where it is not reasonable to expect us to do so, then with your consent.

How We Will Use Your Information

We will never sell your personal information.

We will only use your personal information to perform professional services, respond to your requests or to provide you with further information about our business and its offerings.

We may disclose your personal information to third parties where it is inherent in the provision of the services to you, required by law, or third parties who we engage to provide services to you or assist us to provide services to you such as typists, solicitors, financial advisers and other professional, secretarial or expert services. We will always request that such third parties deal and protect your personal information in accordance with the Privacy Act 1988.

We may use government approved third party services for verification and investigations purposes.

We may use your personal information to market to you our services or our business. You will always have the opportunity to opt out of receiving such material from us by following the links included in such correspondence.

How Long We Will Hold Your Personal Information

We will hold your personal information for only as long as is required to fulfil the purposes for which it was collected or as required by law. Please refer to the clause titled “Terms about Your Lodgements” for more information on your obligations to retain information.

Blogs, Forums and Social Media Profiles

Our website may host various blogs, forums, and other social media profiles or services that allow you to share personal information and content with other users (“Applications”). Any personal information or content that you contribute to any Applications can be read, collected and used by other users over whom we may have no control. We are not responsible for any use, misuse or misappropriation by other users of any personal information or content that you contribute to any Applications.

You may choose to provide us with personal information in some circumstances when you subscribe to our newsletters.

How You Can Access Your Information

If you would like to access the personal information we hold about you, you may do so by contacting our offices. We will endeavour to respond within 2 weeks of receiving such request. In some circumstances, we may refuse to provide you with access. We will advise you of the reasons why if we do refuse.

If you believe any personal information held by us is incorrect, inaccurate, incomplete or not up-to-date please advise us at your earliest convenience so that we can take the reasonable steps to update the information in accordance with the requirements of the Privacy Act 1988.

How To Contact Us

You may request further information about the way we manage your personal information by emailing us at hello@oneclicklife.com.au or calling us on 1300 707 117.

Cookies

We use “cookies” as a fundamental part of our interaction with your Internet browser. The purpose is to provide you with better and more customised service and with a more effective and efficient website.

A “cookie” is a small text file placed on your computer by our web server. A cookie can later be retrieved by our web servers. Cookies are frequently used on almost all websites, and you can choose if and how a cookie will be accepted by configuring your preferences and options in your web browser.

Mobile Business Devices Pty Ltd uses cookies from unsecure areas of the website and may allocate a cookie for the purposes of storing information related to personalisation of the Mobile Business Devices Pty Ltd websites.

Mobile Business Devices Pty Ltd also uses cookies for secure services (that is, an area where you are required to log on) on the Mobile Business Devices Pty Ltd website. These cookies are used for a variety of purposes, including for security and personalisation reasons. If your browser is configured to reject all cookies you may be unable to use secure services on the Mobile Business Devices Pty Ltd website that require cookies in order to participate. You may still be able to use some of the information-only pages even if you do not accept cookies.

How We Handle Email

We will preserve the content of any email that you send us, if we believe that we have a legal requirement to do so. Your email message content may be monitored by our employees for security issues including where email abuse is suspected; our response to you may be monitored for quality assurance issues. Mobile Business Devices Pty Ltd will not request you to provide sensitive information such as bank details, credit card details or your tax file number via unsolicited email.

Use and Disclosure of Information Generated by Cookies

We will only use or disclose personal information or information generated by cookies in accordance with this Security and Privacy Statement and specific and additional provisions relating to privacy which apply to certain areas of the Mobile Business Devices Pty Ltd websites.

Compulsory Disclosure

Like any business, we are subject to the law. We will be obliged to divulge personal information if requested by a government agency with the proper authorisation, like a court order.

Acceptance and Changes to Security and Privacy Policy

You acknowledge and accept that your use of the Mobile Business Devices Pty Ltd websites indicates your acceptance of this Security and Privacy Policy. This is the current Security and Privacy Policy. It replaces any other Security and Privacy Policy for the Mobile Business Devices Pty Ltd website published on the Mobile Business Devices Pty Ltd websites to date. Mobile Business Devices Pty Ltd may at any time vary the Security and Privacy Policy by publishing the varied Security and Privacy Policy on the Mobile Business Devices Pty Ltd websites. You accept that by doing this, Mobile Business Devices Pty Ltd has provided you with sufficient notice of the variation.

Prize draw terms and conditions

1. The Promoter

The Promotor of the “Prize Draw ” (“the promotion”) is Mobile Business Devices Pty Ltd (ABN 17 602 368 945) trading as One Click Life of Suite 1/57 Forrest St, Subiaco WA 6008 (Phone: 1300 707 117).

2. Any information published on the website, social media pages or other advertising mediums by the Promoter on how to enter, how the Promotor collects and uses personal information and the prizes available to redeem (“Additional Terms”) form part of these Terms and Conditions as if restated verbatim herein, but to the extent that any Additional Terms conflict with any terms and conditions set out in this document, this document shall prevail.

3. The Promotion

The following promotions are the two promotions One Click Life will provide for the time period mentioned in the below clause:

A prize draw of $10,000 – subject to the clauses in relation to the eligibility of this draw mentioned below, this offer shall offer to anyone who downloads the app and completes new user sign up.

A prize draw of $25,000 – subject to the clauses in relation to the eligibility of this draw mentioned below, this offer shall offer to anyone who submit a Tax Return with One Click Life.

Only one entry is allowed per person for each prize draw.

4. Eligible Entrants

Subject to clause 4, to be eligible to enter the competition (“Eligible Entrant”) you must be an Australian permanent resident or citizen whose usual place of residence is in an Eligible State, who is over the age of 18 years and whose 2021 Complying Return (see clause 6) was lodged via oneclicklife.com.au during the Entry Period (see clause 5).

The Promotor reserves the right to require proof (to its satisfaction) of the eligibility of any entrant before awarding a prize. The Promotor reserves the right to, in its absolute discretion, disqualify any entrant who the Promotor has reason to believe is not eligible to enter the competition or has engaged in unlawful, unfair or other improper misconduct in relation to the competition.

It is a condition of entry to this competition that entrants consent to their name, email address, postcode, phone number and any further identity or contact information required by the Promotor being retained and released by the Promotor for the purposes of announcing the winners of the competition, advising the winners of the competition, advising all entrants of any other competitions and special offers that they might be eligible for and otherwise retaining or releasing information as required by law. One Click Life will collect, store and destroy all such information in accordance with their Privacy Policy, a copy of which can be accessed at www.oneclicklife.com.au

5. Ineligible Persons

Notwithstanding that they comply with clause 3, the following persons are not eligible to enter the competition:-

a. Employees, subcontractors, consultants and agents of the Promotor and persons related to them by blood or marriage (“Excluded Persons”);

b. any entity of which an Excluded Person has a controlling interest;

c. any person associated with the competition or having any role in the conduct of any aspect of the competition.

6. Entry period

The $10,000 prize draw’s entire entry period opens 12.01 am (Aus. WST) on 21st June 2021 and closes at 11.59pm on 30th September 2021 (Aus. WST), except NSW, SA and ACT. NSW, SA and ACT prize draw’s entry period opens 12.01 am (Aus, WST) on 1st June 2021.

The $25,000 prize draw’s entire entry period opens 12.01 am (Aus. WST) on 21st June 2021 and closes at 11.59pm on 31st October 2021 (Aus. WST), except NSW, SA and ACT. NSW, SA and ACT prize draw’s entry period opens 12.01 am (Aus, WST) on 1st June 2021.

7. App Download and Sign Up as New User

To be eligible to enter the competition of prize draw $10,000, One Click Life app must be downloaded via App Store or Google Play Store during the Entry Period. In order to be eligible in the prize draw, every registration step as below, including but not limited to, must be completed:

a. ID verification check must be completed; and

b. Name, email address, tax file number and phone number must be entered; and

c. Receive a confirmation email that the registration process has been completed.

8. Complying Tax Return

To be eligible to enter the competition, a 2021 Complying Tax Return must be lodged via oneclicklife.com.au during the Entry Period. A 2021 Complying Tax Return is a Tax Return lodged with the Australian Taxation Office via www.oneclicklife.com.au which meets all of the following criteria with respect to that Tax Return lodged:-

a. an individual Tax Return for the 2021 income year;

b. with respect to the taxation assessment of an Eligible Entrant who was living at the date the Complying Tax Return was lodged;

c. containing only accurate information and containing no information which may give rise to the Australian Taxation Office issuing a Taxation Assessment of an amount less than the estimated refund advised by One Click Life at the time of lodgement of the return;

e. which, for the avoidance of doubt, has been lodged with the Australian Taxation Office (after submission via oneclicklife.com.au).

9. How to Enter

After downloading the One Click Life app and sign up as new user AND/OR completing and lodging a Complying Tax Return with One Click Life, users will automatically be entered into the Prize Draw competition, subject to their eligibility according to Clause 3. If user does not want to enter into the competitions, user may contact the promoter and request to be withdrawn from the competition and user will be removed from the draw.

10. Timing of Entry

Entries for the prize draw of $10,000 and $25,000 will be respectively deemed to be accepted at the time of:

a. One Click Life App downloaded AND Completion of registration process on One Click Life App with One Click Life;

b. Lodgement with the Australian Taxation Office and not at the time the entrant submits their return for lodgement with www.oneclicklife.com.au.

11. Drawing the Winners

This is a competition of chance. Winners will be drawn at random.

One winner for each prize draw will be respectively drawn on 14th October 2021 and 14th November 2021.

Both draws will be conducted at 2pm (Aust. WST) at One Click Life office of Suite 1/57 Forrest St, Subiaco WA 6008. An Approved electronic draw software will randomly select a winner.

The results of both draws are final and no correspondence will be entered into in relation to the draw.

12. Claiming Your Prize

Winners will be notified by public post on the Promotor’s Facebook page within 4 hours of completion of the draw and the Promotor will endeavour to contact the winner by phone (provided the winner has provided their accurate phone number).

Each winner has until 1pm (Aust. WST) on the Wednesday that follows the date of the draw that they won to contact the Promotor by phone or email to redeem their prize. For example, a winner drawn on the 30th September 2021 must contact the Promotor to redeem their prize by 1pm on 1st October 2021.

A winner of a draw is thereafter ineligible to enter any subsequent draws and their entry will be removed from the competition. For the avoidance of doubt, an entrant can only win one draw.

13. Unclaimed Prizes

Any winner that fails to make contact with the Promotor during the prescribed period set out in clause 10 will forfeit their prize. There will be no redraw and no second-place winner.

14. The Prize

The prize to be won at both of the draws are:-

a. a cash prize of in Australian Dollars;

b. maximum amount of $10,000 and $25,000, subject to this terms and conditions.

The Promotor reserves the right to choose the method of payment for the prize – i.e cheque, electronic funds transfer or some other means.

The prize must be taken as offered and cannot be varied or negotiated.

15. General Clauses

a. All entrants warrant to the Promotor that they are authorised to reserve any personal information provided by them and that they are the person they identify themselves to the Promoter as.

b. All entrants warrant to the Promotor that they are authorised to lodge any return lodged by them and that they are the person they identify themselves to the Promotor as.

c. The Promotor’s decision in relation to any aspect of the competition is final and binding on every person who enters the competition.

d. The Promotor will not take any responsibility for any prize that is lost in transit or where incorrect remittance details are provided.

e. The Promotor will not be liable for any loss or damage whatsoever or howsoever caused (including consequential loss) in connection with the competition.

f. Without limiting the foregoing, the Promotor is not responsible for any failure of systems, servers, hosting platforms, technical errors, server crashes or anything of the like including any omission, interruption of availability, deletion, defect, delay in transmission or failed communication systems.

g. Subject to direction and requirements of the Department of Racing, Gaming and Liquor Western Australia, if for any reason the competition, or any draw of the competition cannot run as planned for reasons beyond the reasonable control of the Promotor, the Promotor reserves its right to cancel, suspend, modify or terminate the competition.

Refer A Friend Promotion

By referring a friend, you will receive a $20 voucher and your friend will receive a $20 voucher should the following conditions be satisfied:

  1. Your friend does not already have a One Click Life account, and
  2. Your friend opens a One Click Life account and lodges a tax return within 30 days, and
  3. Your friend pays $99 to lodge their tax return, and
  4. Your friend lodges their current year tax return, and
  5. Your friend does not lodge their tax return late.

You will receive the voucher within 24 hours of your friend lodging their tax return if all above conditions are satisfied.

The Refer A Friend promotion ends on the 31st of October 2021 at 11:59PM AWST. All Uber Eats voucher codes must be redeemed before the end of the promotion.

WILLS:

Definitions

Agreement and Terms and Conditions shall have the same meaning and mean the provisions set out herein that apply to your use and access to our services and sites and incorporates our privacy policy, security policy and any other policies published by us from time to time.

This website is owned and operated by One Click Life Pty Ltd (ABN 87 611 308 760) under the domain names “www.oneclicklife.com.au” (referred to in these terms and conditions as ‘One Click Life’, ‘we’, ‘us’, or ‘our’). One Click Life is a company incorporated in Western Australia, Australia.

Client means the users who are given the opportunity to purchase the Services.

Intellectual property means all intellectual property rights of whatever nature anywhere in the world conferred under statute, common law or equity and includes rights in respect of or in connection with copyright, whether or not registered or registrable, and includes the right to apply for or renew the registration of such rights.

Legal document(s) means the document templates that can be found on the website.

Website means the website of One Click Life, or any other website owned or operated by One Click Life.

YouYour, and User refers to you as the user of the services and where you have registered an account with us, the account holder.

Fees means any fees, costs, charges, disbursements or other amounts charged by us to you for use or access of any service.

Law means the laws of Australia (legislation, subsidiary acts, regulations, practice directions, rules and other requirements issued by any government authority of Australia) as applicable from time to time, including without limitation, all laws of Australia regulating the Australian tax system.

Loss includes without limitation all direct and indirect loss, damage, demands, penalties, fines, expenses, costs (including legal costs on a solicitor/own client basis) and taxes.

Our Data means, without limitation, all data, material, content, details, information, guides, copyright, intellectual property, inventions, apps, tools, marks, links, graphics, code (including object code and source code), blogs, calculators and calendars that is available or accessible on our sites (whether directly or indirectly and whether intentionally or not).

Services refers to any services and/or products that are supplied by us to you including services and/or products made available to you, or accessed by you, on one of our sites.

Sites means any website, android app or iOS app that we make available from time to time including any site that we use to offer access to services and “site” means any one of the sites as the context requires. Without limitation, “site” includes oneclicklife.com.au and paysme.com.au

User Account means any account registered with us for the purposes of accessing one or more services.

Your Data means, without limitation, all data, content, material, details and information (including personal and sensitive information) of any kind inputted by you in your User Account or otherwise provided by you (whether directly or indirectly and whether intentionally or not) whilst accessing a site or service and includes Lodgements submitted by you or on your User Account.

Year refers to 365 days. The use of “Year” in One Click Life’ websites, terms and conditions, disclaimer, and privacy policy shall not mean financial year nor leap year, but 365 days only.

General

By using this website or by using any other marketing materials (such as info sheets, guides, eBooks or emails) we make available to you through our website, social media, via email or any other online channel (Online Services) you agree to be bound by the terms and conditions set out on this webpage. If you do not accept these terms and conditions, you must refrain from using the Online Services. We reserve the right to change, modify, add or remove any part of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will try to highlight any significant or substantive changes to these terms to you where possible. If you choose to use oneclicklife.com.au website and download documents, then oneclicklife.com.au will regard that use as conclusive evidence of your agreement and acceptance that these terms govern yours and oneclicklife.com.au rights and obligations to each other.

Your use of this website is at your own risk, and we give no warranties on the correct completion of the documents. If you use the materials and templates provided on this website incorrectly, you may suffer adversely: you may not get the document you wanted or the outcome you desired and you may suffer loss. One Click Life is not responsible for your loss or damages suffered as a result of your use of the templates in this website. They are for your use solely at your own risk and discretion.

You agree not to use any One Click Life Material and One Click Life Services for any purpose which is against any law in your jurisdiction or for any purpose which would not give full effect to the Terms even if that purpose is otherwise allowed under the Terms.

Final Document is defined as the finished legal document for legal document for legal document products or other document created through the use of a One Click Life product. You are granted a Licence when you have a subscription or pay for access to a product.

You are the person that you say you are, and you will not represent yourself as someone else, engage in any fraudulent activities and your use of the site will not violate any law. If you are assisting someone to access the site, create a User Account or otherwise use any one or more of our services, you agree that you have that person’s express consent. You must not create a User Account or access any services on behalf of another person if you do not have their expressed consent to do so.

You agree that your access and use of the sites and services are on a personal basis only and you will not access or use the sites and/or services for any commercial purpose whatsoever.

You will notify us immediately should you believe that any of Your Data or User Account details have been compromised.

Any Licence granted is subject to the Terms and entitles you to:

  • Use Final Documents of the products as specified by the Terms only
  • Make electronic copies of each Final Document for your personal use
  • Make necessary mechanical copies (e.g.  printed or photocopied) of the Final Documents for your personal records and as required for completion of the specific transactions for which the Final Documents are intended.

You may end a Licence in the manner specified on the order page, your account area or the help documentation. One Click Life retains the right to cancel any scale or Site access at any time, in which case you will only be charged for the time the sale or Site access was in effect.

You acknowledge and agree that we may terminate your password or account or deny you access to all or part of the site without prior notice if you engage in any conduct or activities that One Click Life Pty Ltd in its sole discretion believes infringe any terms and conditions you are bound by, or any other behaviour deemed inappropriate for continued access.

You acknowledge that we endeavour to take reasonable care in preparing and maintaining Our Data on the site however we do not warrant that Our Data is up to date at all times, and we do not warrant the accuracy, reliability, adequacy or completeness of any of Our Data.

You acknowledge that we endeavour to make the site and services available at all times however we do not warrant that this will be the case, nor do we guarantee that access to the site will be uninterrupted.  We will be required to run maintenance on our site and services from time to time which will result in the site or services being unavailable. We will not be liable to you for any loss arising from your inability to access the site or services at any time.

You acknowledge and agree that we have no responsibility for the accuracy or availability of information provided by linked sites. Links to third party sites do not constitute an endorsement. By clicking on a link, you may be directed to third party sites or services. We are not liable for any loss suffered by you attributable to using or following any link on our sites or any services offered by a third party on our sites.

You accept and authorise that we will monitor your use of the site and our services and may use information relating to your use to tailor products or services to you. Please refer to our Disclaimers and Privacy Policy for further information.

Amendment of Terms

Oneclicklife.com.au reserves the right to change these terms and conditions of use at any time and those changes shall take effect in respect of all subsequent uses by you of the website. You should therefore check these terms every time you use the website and only if you accept these terms should you proceed to access and use the documents on the website. We will try to highlight any significant or substantive changes to you where possible, but it is your responsibility to read the terms each time you use our site.

Specific Warnings

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You must take your own precautions to ensure that the way you access this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

No Legal Advice

All content contained on this website or otherwise provided to you as part of the Online Services is intended to provide general information in summary form on legal and other topics, current at the time of first publication. The content does not constitute legal (or other) advice and should not be relied upon as such. You should obtain specific legal or other professional advice before relying on any content contained on this website.

This website provides templates and information that are tools to be used to prepare your legal and other documents. It is not intended to give you legal advice or provide you with any legal services; it is intended to provide you with useful information, links, and information that you use at your own risk and discretion. The law is different from jurisdiction to jurisdiction and is a personal matter, so no general information of the type we provide can be assured to fit every individual situation nor have we taken your personal circumstance into account. You should consult a lawyer in your area and jurisdiction to obtain specific advice for your particular needs and situation. Nothing on this website and nor should any product sold be construed to be legal advice of any type.

If you use this website, receive any information from us (such as legal guide or other piece of content) or download any of our One Click Life documents, this does not mean that we become your lawyers or that a solicitor-client relationship is created.

Consult Your Legal Adviser

The law is different in each jurisdiction of Australia. If you are unsure as to any of the terms of any of the information or how it applies to your specific circumstances then you should consult your legal adviser (solicitor, barrister, paralegal, etc). Both the templates and the information we provided on and through the website must, by necessity, be general and may not cover every situation that might arise. You should therefore consult a legal adviser for any specific problem that you might have or if you are unsure or do not understand any of the templates or information on the website.

One Click Life Does Not Give Financial or Other Advice

The information contained on this website is general in nature and does not take into account your specific needs, objectives or circumstances. You should obtain your own financial and other advice before making any decision to use this website. You should consult a professional financial adviser, taxation adviser, accountant or other adviser to obtain specific advice for your particular situation. Nothing on this website should be construed to be financial, legal or other advice of any type.

Our Limitation of Liability

It is an essential precondition to you using oneclicklife.com.au website that you agree and accept that oneclicklife.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website or any template they sell, howsoever arising. Your use of this website and any template is at your own risk. If you use the materials provided on this website incorrectly, you may suffer loss as a result. Oneclicklife.com.au and One Click Life Pty Ltd are not responsible for any loss or damage you may incur; however, it may arise by use of this website or its templates.

We make no warranties or representations about this website or any Online Services or any content contained therein and will not be responsible to you or any third party for any direct or consequential loss suffered in connection with the use of this website or any Online Services. To the maximum extent permitted by law, we exclude any liability that may arise due to your use of our website or any Online Services and/or the information or materials contained therein. You agree to indemnify us for any loss or liability arising out of your use of this site or the Online Services.

Browser Security

We strongly encourage you to update your web browser software and computer operating system frequently.

One Click Life Pty Ltd and it sites oneclicklife.com.au works on all Safari, Chrome, Firefox and Internet Explorer browsers. The security of your private information may be compromised by your own choice of software and whether you keep it up-to-date by installing the manufacturer’s/software developer’s suggested updates.

Some browsers are known to be at higher risk. Older browsers such as Internet Explorer (versions 10 and older) are out-of-date and should not be used; they should be updated immediately, and free updates are available from Microsoft.

At this time, we are not aware of any security problems relating to current versions of the Apple Safari browser, but we do caution users to download updates from Apple whenever they are available.

Microsoft Windows Vista, Windows XP, Windows 2000, Windows 98, Windows 95 and Windows 3.1 are no longer supported or updated by Microsoft. Those systems are no longer receiving security updates; therefore, it is generally recommended you should not use them to enter or store your private information (or at all).

Blogs, Forums and Social Media Profiles

Our website may host various blogs, forums, and other social media profiles or services that allow you to share personal information and content with other users (“Applications’). Any personal information or content that you contribute to any Applications can be read, collected and used by other users over whom we may have no control. We are not responsible for any use, misuse or misappropriation by other users of any personal information or content that you contribute to any Applications.

You may choose to provide us with personal information in some circumstances when you subscribe to our newsletters.

External Links / Links to Other Websites and Information

Oneclicklife.com.au may from time to time provide on its website links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between oneclicklife.com.au and the owners of those websites. Oneclicklife.com.au takes no responsibility for any of the content found on the linked websites. Oneclicklife.com.au website may contain information provided by third parties for which oneclicklife.com.au accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are not providing any advice, nor do we take any responsibility for any advice or other goods, or services purchased or received by you from those third parties in this regard, for which the third party shall be wholly responsible to you.

We are not responsible for the privacy practices of those linked websites, and we suggest you review the privacy policies of those websites before using them.

Important Disclaimers

Oneclicklife.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Oneclicklife.com.au gives no warranty that the templates you purchase will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, oneclicklife.com.au does not warrant or make any representations regarding the use or the result of the use of any template, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of oneclicklife.com.au to bear any or all entire costs of servicing, repairs, or correction. The applicable law in your jurisdiction may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this site and its products. It is your responsibility to do so.

Complaints

If you wish to complain about how we handle your personal information, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable time and in accordance with our legal obligations.

How to Contact Us

You may request further information about the way we manage your personal information by emailing us at hello@oneclicklife.com.au or calling us on 1300 707 117.

Jurisdiction

This agreement and this website are subject to the laws of Western Australia and Australia. If there is a dispute between you and One Click Life Pty Ltd that results in litigation, then you must submit to the jurisdiction of the courts of Western Australia.

If you access our website and you are based overseas, we do not represent that our website with the laws (including intellectual property laws) of the country in which you reside (if you reside outside Australia). You are responsible for complying with the laws of the jurisdiction where you access our website and please note that you access our website at your own risk.

Binding Arbitration

Subject to exceptions specified herein, if you and One Click Life are unable to resolve any dispute by informal negotiations, then any resolution of this dispute will be conducted exclusively by binding arbitration.

A request for appointment of an arbitrator must be made in writing. Upon receipt of the written request, One Click Life will have 90 days to choose and appoint an independent and impartial arbitrator. The arbitration will be held in the city of Perth, WA, Australia.

The cost of the binding arbitration proceedings and any proceeding in court to confirm or to vacate any arbitration award, including, without limitation, reasonable attorneys’ fees and costs, will be borne by the unsuccessful party and will be determined and awarded by the arbitrator.

Exceptions to the use of binding arbitration are as follows: One Click Life may bring forth a lawsuit, without using binding arbitration, should the lawsuit involve intellectual property infringement or injunctive relief. Also, either party may use small claims court.

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any jurisdiction then such a clause shall not apply in that jurisdiction and shall be deemed never to have been included in these terms and conditions in that jurisdiction. However, if any clause above is legal and enforceable in any other jurisdiction, it shall continue to be fully enforceable and part of this agreement in those other jurisdictions. Any deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Class Action Waiver

You will not seek to have the dispute heard as a class action, private attorney general action or in any other proceeding in which either party acts or proposes to act in a representative capacity. Arbitration or any other proceeding to resolve any dispute, in any forum, will be conducted solely on an individual basis and not combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

Exclusion of Competitors

If you are in the business of creating documents for the purpose of providing them for a fee to users, whether they be business users or domestic users then you are a competitor of oneclicklife.com.au. Oneclicklife.com.au expressly excludes and does not permit you to use or access its website, to download any documents, templates or information from this website or obtain any such documents or information through a third party. If you breach this term, then oneclicklife.com.au will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such non-permitted and improper use. Oneclicklife.com.au reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular sections 51 to 53, 64, and 64A of Part 3-2 Division 1 Subdivision A of the Competition and Consumer Act 2010 (Cth), oneclicklife.com.au liability for any breach of a term of this agreement is limited to:

  • the supplying to you of the goods or services again; or
  • the payment of the costs of having the goods or services supplied to you again.

Oneclicklife.com.au liability is, in all cases, limited and will not exceed, in any instance, the amount paid by you for any document, form, agreement or other item/service purchased from this website.

Payment and Refunds

You agree to pay all Fees in accordance with these terms and conditions. We will charge you our Fees for all services used by you.

A schedule of our Fees payable for services will be available on our sites and in this terms and conditions. The price will be updated from time to time. The schedule of Fees current at the time of access or use of a service shall be applicable to you. We may update our Fees from time to time and will publish the current schedule of Fees on our site. You will be liable for any increase in our Fees if you use or access a service after the amended schedule of Fees or has been published on our site.

We offer One Year Free Subscription for storing your Will on our system. Our subscription fee for each subsequent year is $29. You agree and acknowledge that we are entitled to charge you Fees for the Services. We will issue a Tax Invoice in respect of any payments made by you for Fees. We may, in our absolute discretion, determine your eligibility for a Free Subscription at any time without prior notice and with no liability.

If you participate in our One Year Free Subscription, then you consent to providing us with your payment details to start the trial. By providing such details you agree that we may automatically begin charging you for our $29 yearly subscription on the first day following the end of the One Year Free Subscription, on a recurring annual basis or any other interval that we will disclose to you in advance. If you do not want this automatic charge, you must cancel the applicable $29 subscription fee before the end of the One Year Free Subscription by notifying us in writing by email.

You may purchase a $29 Subscription directly from us either by paying a subscription fee in advance on an annual basis or some other recurring interval disclosed to you prior to your purchase. We may change the price for the $29 Subscription, including recurring subscription fees from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the service after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the $29 Subscription prior to the price change going into effect.

If you register for a $29 Subscription, you may change your mind for any or no reason and receive a full refund of all monies paid within fourteen (14) days starting from the day you sign-up for the relevant service (the “Cooling-off Period”) in accordance with the following:

  • If you sign up for a Trial, you agree that the Cooling-off Period for the $29 Subscription for which you are receiving a Trial ends fourteen (14) days after you start the Trial. If you don’t cancel the $29 Subscription before the Trial ends, you lose your right of withdrawal and authorize us to automatically charge you the agreed price each year until you cancel the $29 Subscription.
  • If you purchase a $29 Subscription with no Trial, you authorize us to charge you automatically each year until you cancel. You agree that the Cooling-off Period is available for fourteen (14) days after your purchase but is lost once you use the Service during that period.
  • The $29 Subscription will automatically renew at the end of the applicable subscription period, unless you cancel your $29 Subscription before the end of the then-current subscription period by giving notice to us in writing. If you purchased your $29 Subscription and you cancel your payment or $29 Subscription and/or terminate any of the Agreements (1) after the Cooling-off Period is over (where applicable), or (2) before the end of the current subscription period, we will not refund any subscription fees already paid to us. If you wish to receive a full refund of all monies paid to us before the Cooling-off Period is over, you must contact Customer Support. When we process any refund, we will refund amounts using the method you used for payment.

You acknowledge that should we be unable to recover the Fees owed by you, we are entitled to pursue all reasonable means in order to claim what is owing to us and all costs incurred by us (on a full indemnity basis) related to the activity of fee recovery will be payable by you on demand. You authorise us to report your bad debt to credit reporting agencies.

We may provide options for payment such as credit card, Paypal, direct debit and other options from time to time. You are liable for any transaction costs charged by the merchant to process your payment type.

Upon purchase of a service, you may be asked by the merchant or gateway service provider to supply certain information, including credit card or other payment mechanism information. You agree not to hold us liable for any Loss incurred by you as a result of using the merchant or gateway service provider via our site. You agree that all information you provide any merchant or gateway service provider through the site for purposes of making payment for services will be accurate, complete and current.

Interest shall accrue on unpaid Fees at the rate of 15% per annum calculated daily.

You agree that the bank details supplied by you are true and accurate and that they relate to the account to which you would like your subscription fee processed. It is your responsibility to advise us of any change in bank account details, but you acknowledge that once provided, it may not be possible to change those details.

In the event that incorrect bank details are provided as a result of user error and not One Click Life, we reserve the right to charge a $15 admin fee, plus any bank charges incurred, which will be charged to your subscription fee.

You agree that you are solely liable for inaccuracies in bank information supplied by you.

Except to the extent required by the Australian Consumer Law, we do not provide or offer refunds of any of our Fees. Pursuant to the Australian Consumer Law, we may be required to provide a refund to you if you cancel the services before the services are provided or if there is a major failure with the services, we provide to you. If there is a failure, but the failure is not major, then we may in our discretion determine to resolve the matter by rectifying the failure, re-providing the services to you or by offering you a refund.

Please refer to the clause of these terms and conditions titled “Our Limitation of Liability” for more information on the limitations applying to our liability to you.

Termination

This agreement will continue to apply to you until terminated by either you or us.

Without prejudice to any of our other rights and powers under this Agreement, we may, at any time, including in the absence of breach and in our sole discretion and for any reason whatsoever and without notice:

  • suspend your Account or access to the Services, including in the event of your actual or suspected unauthorised use of the Account or Services, non-compliance with this Agreement, or if we withdraw the Services; or
  • terminate this Agreements.

If you or we terminate this Agreement, or if we suspend your access to the Services, you agree that we shall have no liability or responsibility to you, and we will not refund any amounts that you have already paid for the Services, to the fullest extent permitted under applicable Law.

Sections including payment, intellectual property, warranty, limitations, entire agreement and changes, and miscellaneous, and any other sections of the Agreements that, either explicitly or by their nature, must remain in effect even after termination of the Agreements, shall survive termination.

Miscellaneous

Other than as stated in this section or as explicitly agreed upon in writing between you and us, this Agreement constitute all the terms and conditions agreed upon between you and us and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral.

Unless as otherwise stated in the Agreements, should any provision of this Agreement be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or invalidate the remaining provisions of this Agreement, and the application of that provision shall be enforced to the extent permitted by Law.

Any failure by us or any third-party beneficiary to enforce this Agreement or any provision thereof shall not waive our right or the applicable third-party beneficiary’s right to do so.

We may assign this Agreement, and any of its rights under this Agreement, in whole or in part, and we may delegate any of its obligations under this Agreement. You may not assign this Agreement, in whole or in part, nor transfer or sub-license your rights under this Agreement, to any third party.

You agree to indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable attorney fees and costs) arising out of or related to: (1) your breach of this Agreement or any one of them; (2) any activity in which you engage on or through the Services; and (3) your violation of any law or the rights of a third party.

Any provision of this Agreement, which is illegal, void or unenforceable will be ineffective to the extent only of that illegality, voidness or unenforceability without invalidating the remaining provisions of this Agreement.

Waivers of a breach of this Agreement or any power under this deed must be in writing and signed by the party granting the waiver. A breach of this deed is not waived by any failure or delay in exercise, or partial exercise of any power. A power created or arising upon default under this Agreement is not waived by any failure or delay in the exercise, or a partial exercise, at that date of any other power.

The rights, duties and remedies granted or imposed under this deed operate to the extent not excluded by Law.

Your Privacy

We take our privacy obligations seriously and we are committed to making sure that we handle personal information in accordance with Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act).

This privacy policy sets out how we store, maintain, use and disclose personal information. Personal information is defined in the Privacy Act to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether or not the information or opinion is recorded in a material form.

Please read our separate Privacy Policy carefully. You may view and/or change your details at any time by advising us in writing via email. All information oneclicklife.com.au receives from its customers is protected by our secure servers. Oneclicklife.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data oneclicklife.com.au collects is secured against unauthorised use or access. In addition, your credit card, PayPal or other customer payment information is not stored by us on our servers. Refer to our Privacy Policy for further details.

At oneclicklife.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

Information We Collect From You

In the course of your visits to our website or use of our products and services, we may obtain the following information about you:

  • Name;
  • Mailing or street address;
  • Email address;
  • Social media information;
  • Telephone number and other contact details;
  • Age;
  • Date of birth;
  • Credit card information;
  • Information about your legal requirements;
  • Information about your business or personal circumstances;
  • Information in connection with client surveys, questionnaires and promotions;
  • Your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information and;
  • Any other information provided by you to us via this website or our online presence, or otherwise required by us or provided by you.

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, please contact us.

You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

How We Collect Your Personal Information

We may collect personal information either directly from you, or from third parties, including where you:

  • Contact us through our website;
  • Communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, Twitter or Instagram) or otherwise;
  • Interact with our website, social applications, services, content and advertising and;
  • Invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you sue or access our website or our social media pages. This may be done through use of web analytics tools (including Google Analytics), ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

Third Parties Cannot Use Your Information

Oneclicklife.com.au does not and will not sell or deal in your personal or customer information. We may however use your information to create marketing statistics, identify user demands and to assist us in meeting customer needs generally. In addition, we may use the information that you provide to improve this website and its service but not for any other use.

How We Use Your Information

Personally Identifiable Information: we use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Disclosure of Your Personal Information

We collect and use personal information for the following purposes:

  • To respond to your requests for consultations or quotes;
  • To provide services or information to you;
  • For record keeping and administrative purposes;
  • To provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you;
  • To comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  • To send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you and;

We may disclose your personal information to cloud-providers, contractors and other third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deal with such personal information in a manner consistent with the APPs.

When We May Be Required to Disclose Your Information

Oneclicklife.com.au may be required, in certain circumstances, to disclose information in good faith and where oneclicklife.com.au is required to do so in the following circumstances:

  • By law or by any court;
  • To provide services or information to you;
  • To enforce the terms of any of our customer agreements; or
  • To protect the rights, property or safety of oneclicklife.com.au, One Click Life, its employee, its customers or third parties.

Security

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

Cookies and Pixels

We use “cookies” as a fundamental part of our interaction with your Internet browser. The purpose is to provide you with better and more customised service and with a more effective and efficient website.

A “cookie” is a small text file placed on your computer by our web server. A cookie can later be retrieved by our web servers. Cookies are frequently used on almost all websites, and you can choose if and how a cookie will be accepted by configuring your preferences and options in your web browser.

One Click Life uses cookies from unsecure areas of the website and may allocate a cookie for the purposes of storing information related to personalisation of the One Click Life websites

One Click Life also uses cookies for secure services (that is, an area where you are required to log on) on the One Click Life website. These cookies are used for a variety of purposes, including for security and personalisation reasons. If your browser is configured to reject all cookies you may be unable to use secure services on the One Click Life website that require cookies in order to participate. You may still be able to use some of the information-only pages even if you do not accept cookies.

How We Handle Email

We will preserve the content of any email that you send us, if we believe that we have a legal requirement to do so. Your email message content may be monitored by our employees for security issues including where email abuse is suspected; our response to you may be monitored for quality assurance issues. One Click Life will not request you to provide sensitive information such as bank details, credit card details or your tax file number via unsolicited email.

Use and Disclosure of Information Generated by Cookies

We will only use or disclose personal information or information generated by cookies in accordance with this Security and Privacy Statement and specific and additional provisions relating to privacy which apply to certain areas of the One Click Life websites.

Compulsory Disclosure

Like any business, we are subject to the law. We will be obliged to divulge personal information if requested by a government agency with the proper authorisation, like a court order.

Acceptance and Changes to Security and Privacy Policy

You acknowledge and accept that your use of the One Click Wills websites indicates your acceptance of this Security and Privacy Policy. This is the current Security and Privacy Policy. It replaces any other Security and Privacy Policy for the One Click Life website published on the One Click Life websites to date. One Click Life may at any time vary the Security and Privacy Policy by publishing the varied Security and Privacy Policy on the One Click Life websites. You accept that by doing this, One Click Life has provided you with sufficient notice of the variation.