This guide explains how to allow camera access for the URL https://api.oneclickservices.com.au, used to facilitate One Click Life’s ID Match. Camera permissions are necessary for completing a face liveness and likeness check.
When to Allow
When you initiate the liveness test for the first time, a popup will appear asking you to Block or Allow camera access. Ensure you click allow to be able to complete the test.
We only use this function for the purpose of verifying your identity and the data is not stored after the identity process has been completed.
The Camera Never Appeared?
This is likely due to the permission being denied. Follow the guide below depending on your device and browser below.
Windows – Chrome / Edge / Firefox or macOS – Chrome / Firefox
- Click the ID Match option
- Click the padlock icon near the address bar.
- Go to ‘Site settings’ or ‘Permissions’.
- Find ‘Camera’ and select ‘Allow’.
macOS – Safari
- Open Safari and go to Safari > Settings (or Preferences) > Websites.
- Click on ‘Camera’ in the sidebar.
- Find https://api.oneclickservices.com.au in the list.
- Set it to ‘Allow’.
iOS (iPhone/iPad) – Safari / Chrome / Firefox / Edge
- Open the ‘Settings’ app and navigate to Apps.
- Scroll down and tap on the browser (e.g., Safari, Chrome, Firefox, Edge).
- Tap ‘Camera’ and set it to ‘Allow’ or ‘Ask’.
- Open Safari and revisit the ID Match option in One Click Life
- If prompted, tap ‘Allow’ for camera access.
Android – Chrome / Firefox / Edge
- Open ‘Settings’ > ‘Apps’ > Select your browser (e.g., Chrome).
- Tap ‘Permissions’ > ‘Camera’.
- Set it to ‘Allow’.
- Alternatively, open the browser and go to Click the ID Match option
- Tap the padlock icon next to the URL, go to ‘Permissions’, and allow the camera.