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1. Definitions 

  • Assurance: Oneoff Tax Audit Assurance purchased by the Customer under these Terms in relation to a specific tax year that the Customer has purchased the Assurance.  
  • Customer: Any individual who pays the $29 Assurance fee. 
  • Audit Event: Official audit, review, investigation, inquiry, or examination by the Australian Taxation Office (ATO) in relation specifically to the lodged tax return that the Customer has purchased Audit Assurance. 
  • Covered Services: Is defined at item 4 below.  
  • Excluded Event: Any audit triggered by Customer’s deliberate noncompliance, fraud, dishonesty. 

2. Eligibility & Purchase 

  • Available to Customers lodging their tax return via One Click Life in a tax refundable or payable position. 
  • Purchase is optional and must be made at the time of lodgement of the tax return. 
  • Non-transferable and valid only for the year of lodgement that the service is purchased. 

3. Coverage 

  • For a oneoff fee of $29, One Click Life will provide Covered Services free of charge in the event of an Audit Event relating to the lodged return for 12 months after the date of lodgement. 
  • Standard professional rates of $150 per hour apply if Assurance was not purchased. 

4. What’s Covered 

Covered Services are provided by a One Click Life accountant and include: 

  • Preparation/assembling of audit documentation. 
  • Representation and negotiation with the ATO.  
  • Advice on communications, rights, appeals and compliance activities. 

Covered Services exclude: 

  • Any taxes, interest, penalties, fines, culpability penalties or similar resulting from the Audit Event.  
  • Any legal representation in relation to the Audit Event. 

5. Exclusions 

Coverage excludes Audit Events stemming from: 

  • Fraud or deliberate misrepresentation. 
  • Pre-lodgement issues such as bookkeeping, tax planning or collation of materials. 
  • NonATO audits. 
  • Staff-disciplinary or non-tax regulatory reviews. 

6. Coverage Limit 

To balance affordability with risk, coverage includes up to 10 hours of professional time, or $1,500 of professional time. Additional hours, if required, are billed at $150 per hour. 

7. How to Claim 

  • Customer must notify One Click Life within 7 days of receiving audit notification. 
  • One Click Life will assign a tax professional and coordinate response. 
  • Customer must cooperate fully and provide requested records at all times within 3 days of the request. 

8. Term & Renewal 

  • Valid for the tax year associated with the lodged return. 
  • Valid for 12 months after the date of lodgement. 
  • Not renewable. Each return year requires a fresh purchase. 

9. Cancellation & Refunds 

  • Customers may cancel with a full refund within 7 days of purchase if no audit notice has been received. 

10. Limitations of Liability 

  • One Click Life’s aggregate liability under Assurance is capped at $1,500. 
  • Assurance excludes indirect, special or consequential damages. 

11. General 

  • Governed by Western Australian law. 
  • These Terms are subject to One Click Life’s main Terms & Conditions. 
  • Assurance fee is tax-deductible.