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Tax Refund Tracker

tax refund tracker

You’ve lodged your tax return using One Click Life and you want to know where your tax refund is at in the process. After all, it’s your money! You want to know when the tax refund is going to hit your bank account.

The ATO usually takes around 14 business days to process your tax refund. This is assuming everything is accurate when you lodged your tax return. This can feel like a long time!

The Fastest Way to Lodge Your Online Tax Return

Lodging your tax return online using One Click Life is the fastest way to lodge your tax return. The whole process of completing your tax return is online and it take minutes to complete. The best thing is your tax return can be completed from your mobile phone!

Step 1 – Create a One Click Life account

Step 2 – Review your personal details and income details

Step 3 – Add in your tax deductions manually or connect your bank account

Step 4 – Hit lodge!

Most people complete their tax return in about 5 minutes! Check out this vid of how simple the process is.

Getting your tax refund faster than 14 days

If you want your tax return faster than 14 days that is simple! Just select the Next Day option when you lodge your tax return.

This will ensure you are escalated to the top of the queue and your tax return will be reviewed by and accountant and finalised fast so you can get access to your Next Day tax refund. This priority refund service does cost an extra $89. With this you gain access to 50% of your tax refund up to $1,000 the next business day.

One Click Life Tax Refund Tracker

Tracking your refund is simple! Just log in and take a look at your Tax Refund Tracker. This is on the top of your screen when you’re looking at the tax return. The Tax Refund Tracker allows you to view the various steps of lodging your tax return from undergoing an accountant review, through to processing tax refund, to tax refund paid!

You now have visibility of your tax refund money.

What does the tracker steps mean?

The refund tracker has 5 different stages that change throughout your lodgement process – showing you each step along the way.

Colours

Yellow: In Progress

Red: Action Required

Green: COMPLETE 🙂

Stages

  1. Completed Lodgement: You have completed your tax return and hit LODGE 👍
  2. Accountant Reviewing: Our team of accountants are checking to make sure that your lodgement is correct & not missing any important info. **If anything isn’t quite right and we need some more information from you, a red ‘ACTION REQUIRED‘ will appear. Please check your One Click Life dashboard’s Inbox for a message from the team.
  3. Lodged with the ATO: We’ve sent your lodgement off to the ATO. This is where the 14 business days kicks in, so please be patient, They may even get it done quicker than 14 business days! 🤞(but please note, this part is out of our control)
  4. Processing Refund: When the ATO finishes processing your lodgement they send the refund to One Click Life to hold in trust for you while we do a quick verification.
  5. Finalised: On the same day we receive your lodgement from the ATO, we pay the refund directly to you using the bank details you have supplied. (Please ensure your bank details are accurate) **Please also note that normal bank transfer times apply, so allow 1-3 business days for the refund to land in your account.

Fees

If you have selected the ‘fee-from-refund’ option or your upfront invoice is outstanding, One Click Life will deduct our fee from your refund and the pass on the balance of your tax refund to you. (This also happens on the same day.)

Refund Not Received

If you haven’t received your refund as yet it may be due to one of the below reasons.

  1. Bank details supplied are incorrect. We’ll reach out to one once the refund bounces back to our account. We’ll then request you update your bank details and we’ll attempt to pay your refund to you again.
  2. Refund not received from ATO. The ATO may hold the refund an extra day despite their website showing it as paid. We have to wait to receive the refund from the ATO prior to paying it to you.
  3. Bank delays in processing. Depending on which bank you use, you may receive your refund instantly, or it may take up to 2 days to receive your tax refund. We bank with Commonwealth Bank, so if you also bank with them, your refund will be received instantly!

Refund Received – What’s next?

Time to party! 🥳

Once you’re all done your Notice of Assessment will be sent to you by the ATO. The easiest way to access this is through One Click Life dashboard menu, where we keep it for you for convenience. This means you can access anytime, anywhere for any purpose!

Thanks for lodging your tax return with One Click Life!

You want a simple financial life right? We exist to make that a reality! We do this by providing financial products that are simple to use from your mobile phone. We’ll keep creating awesome, simple products that empower you to run your financial life and get in contact if you need a hand with anything.

One Click Life. Your financial life made simple